Dielectric Solutions, LLC

Service

At Dielectric Solutions, Customer Service is more than a by-line. It is an attitude in all that we do. Our goal is to serve our customers proactively. Behind the scenes we work to get the best result, from weaving our best fabric to finding the most efficient way to deliver our product to you. On the front line we not only respond, we listen. We are dedicated to serving you, our customer.

Customer "Bill of Rights"

What you can expect to receive as a customer of Dielectric Solutions:

A service team committed to setting a new standard in service excellence, focused on building long term, sustainable relationships with our customers.
A commitment to conducting ourselves in a fair and honest way with the highest level of integrity.
An uncompromising commitment to maintaining the total confidentiality of customer information.
Promising only what we can deliver and delivering what we promise.
Technical expertise to help address your specific needs and guide you through the conversion process.
Direct communication with the people who are able to address your needs and answer your questions.
Order Confirmations/Status within 24 hours of order placement.
Notification at the time your order ships with expected arrival time.
An annual forum for review of service.